Wow it’s happening!
“Improve Your Business in a Day” is scheduled for launch on Kindle 19 September 2020.
My PR agency has been working on my behalf and the book was reviewed in the Yorkshire Times and Lancashire Times last Saturday. You can read the review here: https://yorkshiretimes.co.uk/article/Saturday-Essay-Improve-Your-Business-In-A-Day
For those of you don’t know this is my first book in the series of “Small Books, Big Results”. No fluff, no bull, just quick to read books and quick to implement initiatives to get results in your business or personal life.
This first book is all about business improvement and really does what it says on the cover – it teaches you how to improve your business in a day. It contains eight steps which can easily be done in an hour or less meaning that you really can improve your business in less than a day.
What does business improvement mean to you? Less waste? More quality? Improved customer satisfaction? We all want a better and more profitable business, right?
With the book comes a stack of resources including videos and templates to fast-track the implementation of the methods the books provides
Your new improved business is just a day away!
Your can pre-order on Amazon platforms including Amazon.co.uk and Amazon.com today.
What does improvement look like to you?
Why do you want to improve your business – most business owners I speak to look to improve to achieve the following:
- Increase profits
- Reduce waste
- Reduce costs
- Increase your output
- Increase company turnover
- Increase staff satisfaction
- Increase customer satisfaction
Whatever you are looking to do deliver through your improvement journey the content of the book and its bonus resource templates will help you to deliver.
I kept the book short so you can get on with improving!
The book weighs in around 30 pages including fluff. It has been written as a quick read because it’s taking action on improving your business using the instructions in the book that will make the difference. Most business owners don’t need more knowledge – they need an implementation plan and this book is a blueprint to improving your business. I call it the small book on getting big results.
Just plug-in your knowledge of your business and a little common sense
The book acts as a framework where you can take your knowledge of your business and plug it into the free templates I provide with the book to work towards improving your business.
What do you get in this book?
In the book you will discover:
- How to identify and prioritise areas of your business for improvement
- How to use a small amount of data to gain valuable insights into your business
- How to drill down and identify the causes of results in your business
- How to generate low-cost and no-cost ideas to improve your business
- How to create an idea bank for improvement
- How to easily plan and implement your pilot and the full rollout of your solutions
The book also comes with 7 templates and two bonus videos to get your improvement journey underway.
As I write this post, we are in the middle of lockdown due to a worldwide pandemic. This is not just a health crisis but has quickly become an economic crisis impacting most businesses and creating more than a few worries and challenges for business owners – but is this an opportunity?
Opportunity or Armageddon?
There are few businesses who have not been impacted by the pandemic. The lockdown has forced businesses to work differently and, in some cases, go into hibernation. For many of the businesses that remain operational, homeworking has quickly become the norm
Is it doom and gloom? Are business owners completely helpless during this time?
In my opinion – No!
..and here’s why…
Most business in “normal times” tell me that they don’t have the time to spend ON their business because they are too busy working IN their business.
This is where the opportunity lies.
Right now, if you are in a business owner and you have the spare capacity in your schedule, you have the opportunity to work on your business. The opportunity to build a better business. The opportunity to come out the lockdown period stronger.
Now that’s a great opportunity and probably one you will never get again.
Before we explore the areas of your business to focus on during the lockdown there is something you must do during this time…
Maintain A Positive Mindset
Above all maintain a positive mindset. It was motivation speaker Jim Rohn said (I paraphrase):
“…it is the same wind that blows on us all, it is the set of our sail that makes the difference.”
It is the set of your sail that will make a difference to you and your business during this time. Are you dropping your sail and hibernating and waiting the storm out?
Are you setting sail to drive you to build a better business, to get ahead of the competition, to work strategically on your business?
The late great Jim Rohn went on to say:
“When the winds change, we must change. We must struggle to our feet once more and reset the sail in the manner that will steer us toward the destination of our own deliberate choosing. The set of the sail, how we think and how we respond, has a far greater capacity to destroy our lives than any challenges we face. How quickly and responsibly we react to adversity is far more important than the adversity itself. Once we discipline ourselves to understand this, we will finally and willingly conclude that the great challenge of life is to control the process of our thinking.”
If you choose the latter, to set your sail, then these are the areas I suggest you consider working on right now:
# 1Fortify your business
The first thing do is fortify your business from the storm:
Make the most out of government assistance
In the UK we have a number of incentives that the government have put into place to ease the burden on businesses. These include:
Business rate relief on premises
Deferred payment of VAT (sales tax)
80% wage contribution for furloughed staff
Loans and grants
Consider which of these are right for your business and which may prohibit your activity during this period.
The “UK” government are implementing some of these schemes only in England. The devolved governments of Wales, Scotland and Northern Ireland are responsible for implementation in their territory so please check their websites if you live in these areas. Also, some of the implementation burden has been passed down to local government too.
You may want to check out business support and business organization websites like Chambers of Commerce and the Federation of Small Businesses (FSB) as well.
Review Your Business Expenses
You may also want to review your business expenses. Cancelling or pausing services where possible. Be careful to cancel expenses only not those items with the potential return on investment during this period.
#2 Deliver WHAT you can HOW you can
So, you may not be able to deliver business as usual, but you may be able to deliver business as unusual during the lockdown.
If you sell carpets you may be able to provide quotes and estimates to customers subject to a pre-installation visit by getting them to measure for you. You can get the sale put them in your order book and get out as soon as the lockdown is over.
If you are a retailer, may be you can go online with an E-commerce site.
My business as totally changed in the past few weeks. I have moved from face-to-face coaching and training to video calls and webinars.
What can you do to pivot your business right now? Not sure? Then make use of our free coaching calls.
#3 Clear your “technical debt”
What is technical debt? It the costly stuff in business that doesn’t make any money isn’t sexy but needs to be done.
It’s the stuff at the bottom of your to-do list, you know the stuff you are going to get done tomorrow as soon as you have you stopped working 24/7 in delivering to customers.
It’s the accounts stuff you never get to, it’s the overdue staff appraisals (that can be done online), it’s the marketing and business plans you never get around too.
Now is the time to eliminate this.
#4 Tidy up your image
It is time to tidy up your image. Write for your blog which was last updated – well never? The logo redesign and branding that is overdue a refresh. The social media channels you never use. Time to get things sorted and say, “we are open for business”.
Does your office need decorating? Is it empty? Now might be a great time to throw the keys to the decorator and let him get on with things while your staff are homeworking.
#5 Demonstrate values
Right now, it is so important to demonstrate your values.
How do you want to be remembered after this time? A vulture who is marketing on the back of the crisis and selling through fear? Or someone is doing their bit to help out in whatever way they can.
There are few people out there I am striking from my network, subscriptions to guru’s who from day one, who have sought to profit from the crisis.
It is okay to profit despite the crisis but not from the crisis. Don’t confuse the two.
#6 Competitor research
Remember before you started your business? In your business plan, you had a section called competitor research. How long as it since you did that?
If you are like most business owners, then maybe never.
This is a great time to revisit your competitors’ websites, blogs, social media channels etc. to find out what they are doing now, what services and products they offer, and how they are dealing with the current crisis.
Ask, what can you learn from them? What can you copy? What can you do better and different than them?
Remember, it is better to create and innovate than to compete.
#7 Build relationships
Customer Relationship Building
Now is also a great time to build relationships.
Build relationships with your customers. call them just to find out how they all and how they are coping in this time of uncertainty. Don’t try to sell, just listen. It is the time to show them you care, and that you value their custom.
You may even find that their needs are not being fulfilled and that is a gap in the market that you fill and deliver during and after the lockdown.
Supplier Relationship Building
This is also a great time to improve your relationships with your suppliers.
Right now, your suppliers may be worried about retaining their customer base including your business. A quick conversation with your supplier during this period, maybe reassuring to them and help build a better relationship.
You may even be able to take advantage of special deals and offers during the period, there is no harm in doing this as it will help to keep the lights on, and wages paid.
Staff Relationship Building
Of course, your most valuable relationship is that between you and each member of your staff.
It’s more important than ever to communicate effectively who’s your staff. They now more than ever, need your leadership and direction. ensure information is communicated quickly and effectively to your staff to keep them supported and onside throughout the crisis even those that have been furloughed.
For more tips please attend or webinar replay titled “Remote Control” which gives tips on how to and manage remote teams though this crisis:
#8 Build a pipeline
Do not stop building a pipeline of sales. where possible you should seek two eliminate the lag between the lockdown period and servicing your clients. To do this you need a healthy order book.
Your sales and marketing activity should continue throughout the lockdown period where possible.
Marketing activity is not an expense to be eliminated, but an investment which you should seek a definite return on. If you currently do not have a marketing strategy, then this is a great place to start.
Remember, your competitors may be marketing even if you aren’t.
#9 Develop a performance framework
Do you have a performance framework in your business? For any business serious about improving and growing you need one for each and every area of your business.
Your performance framework, should as a minimum be series of key performance indicators (KPI’s). Think of these as indicators on the dashboard of your car. They tell a story about the state of that area of your business.
Key performance indicators may include for your business turnover, sales against a target, costs against a target, leads generated, leads converted etc.
My background includes transforming businesses and performance as well as implementing performance frameworks in many businesses. If you wish to discuss how to implement or improve your own performance framework then reach out to me via free coaching session.
#10 Review your strategies
I have already mentioned about investing in your marketing strategy but this is not the only area of your business where work on strategies may be a priority now.
Our forthcoming webinar titled “The 3S’s of business” is a great start so identifying both gaps and areas of improvement NH area of your business.
Watch The Silver Linings Webinar
The information in this blog post is a summary of our “Silver Linings” webinar to watch the replay please visit https://event.webinarjam.com/register/19/k6ylxan
And is part of our free support package of coaching and webinars for full details and to register for webinars and free coaching please visit https://thecoachingcouch.co.uk/free-business-support/
At the Coaching Couch & Alpha Group Chester, we know businesses and business owners are having a tough and uncertain time. To help business owners through this time and beyond we have put together a free comprehensive support package to help you stay strong and build a better and more robust business.
I don’t want to say the “C” word but there is a crisis going on and its effect is going way beyond just health issues it is fastly becoming an economic issue and a cause of worry for businesses.
At the Coaching Couch & Alpha Group Chester, we can’t find a cure for the virus but we can do our bit to help your business thrive and survive.
Free Business Support Package
We have developed a free support package for businesses and invested £2k in tools to deliver webinars, take bookings online for free coaching and meeting software to provide group coaching and virtual networking with our water cooler sessions.
Free 1:1 Business Coaching Sessions
From this week we are launching a support package for business starting with 10 free 45-minute coaching sessions a week for businesses. The sessions will be run online via a platform called Zoom. We have set up an online booking system which once you have booked will block out my calendar and send you a unique link to the meeting room.
Free Twice Weekly Webinars
Next week starting April 6 we are launching a series of webinars the first “Remote Control” is aimed at helping you manage to your staff remotely. I am going to share which online collaboration tools can help you and the three questions that will make your staff feel supported and be productive whilst working remotely.
Other webinars in the series will help you to focus on getting your business in order and help you review and refine your business models to be leaner and more efficient during and after the crisis.
Stop by Our Virtual Water Cooler
Social isolation doesn’t have to mean you have to be isolated. Why not meet us at our virtual water cooler. You can register your spot and turn up for a social 30-minute meet-up. We only have space for 100 people so register early to avoid disappointment.
Our Coaching Couch & Alpha Group Chester Business Support Group.
Join our new Facebook group and post questions and suggestions for new webinars. Mix with other business owners. I may even add some more freebies.
Visit our free support page for our full webinar programme and all the registration links for appointments, webinars, watercooler meetings and details of the new Facebook group.
To access our support, register for webinars and sign-up for online water cooler sessions click here>
See you soon.
Welcome to the new relaunched Coaching Couch & Alpha Group Chester blog. We have been redesigning and repurposing our blog to bring you the best content for your life and business. We have been busy with other things too.
Some of you may think The Coaching Couch has been hibernating as the blog was seldom updated. Actually I’ve been quite busy here, I am no couch potato.
I have however taken time out to refocus, refresh and maybe even reinvent what the couch offers. A process that I recommend that everybody and every business does once in a while. Not sure where to start on that? Then get a coach.
I love both personal coaching and business (executive) coaching but it is difficult to make a full-time living out of it due to the natural client churn and limitations in trading time for money. Therefore, I needed to focus on a different strategy to provide a solid foundation for my coaching practice.
This what the coaching couch is now be focusing on in no particular order:
- Writing and publishing a range of personal development and business transformation books.
- Publication of more online courses (we have been busy developing and trialling these live – they work, more news soon.)
- Training and coaching mastermind groups on writing, publishing and marketing courses.
- Delivery of peer-to-peer business masterminds which promise to double the value of member businesses in 2-3 years.
- Development of team to deliver peer-to-peer masterminds across the UK, Ireland and other English speaking countries across the world (including New Zealand, New Zealand has been on my bucket list for so long so I am planning a working when the world is out of lockdown.)
- 1:1 coaching for individuals and businesses (this will be limited) although I intend to license my programmes to other coaches to extend the geographic reach and availability.
- Group coaching on a range of coaching programmes both live and online.
- News and content will be shared on this blog. To get first the opportunity on everything I am doing including exclusive free content, extracts for my courses and even free courses then subscribe to my newsletter. The newsletter will be content-driven and not a regular sales pitch so sign-up today.